All products that have a logo, branding or any type of personalisation are non refundable and non returnable. This does not affect your product warranty or statutory rights.

All goods remain the property of Donaghys Direct until paid in full.

Pricing

Prices quoted are valid at the time of order. These may vary and be subject to change without notice. Donaghys Direct makes every effort to ensure accuracy of pricing. In the event of a pricing error, we reserve the right to amend or cancel any order.

Unless otherwise agreed payment is required in full at the time of order.

Corporate and trade account customers should contact their account manager for pricing and credit terms. These terms and conditions apply to in-store, online, telephone and WhatsApp orders.

If payment is overdue at the end of the credit terms listed on the invoice, interest will accrue at 4% per month until funds are cleared.

Any amendments to an order or design artwork must be made in writing, email or WhatsApp.

We may refuse or cancel orders where they breach our terms and conditions or involve inappropriate, unlawful, or offensive material.

Delivery

Unless otherwise stated by the customer, delivery will be made to the customer's address.

Whilst we endeavor to deliver all orders on time, we cannot be held responsible for delays caused by carriers or third parties.

On site deliveries must be agreed in advance with Donaghys Direct. On site deliveries will require a designated point of contact from the customer and a valid phone number that will be provided to the carrier. Donaghys Direct has no control over what timeslot a carrier allocates to the delivery. 

All shortages must be reported within 48 hours of delivery by telephone.

We do not accept responsibility if a customer requests a delivery to be left in a safe delivery place. E.g behind bins, fences, parcel drop of bins and various other safe delivery places.

Returns

Returns are accepted within 28 days of delivery for standard range products only. IE unbranded products provided they are in resale condition: unworn, unwashed, in original packaging, with all tags attached. 

We cover return carriage where we have supplied incorrect, faulty, or damaged goods. 

We do not accept returns for:  Embroidered, printed, or customised items.  Special-order or non-standard items. 

We reserve the right to repair or correct faulty goods before offering a replacement or refund. 

Non complaint returns may be refused to you and returned at the customers cost

Product Information 

Colours displayed online may differ from actual physical garments. 

If you require a specific pantone match colour please contact customer services.

For sizing, please refer to our sizing guide. 

Intellectual Property 

All website and social media content, including text, images, graphics, logos, and product descriptions, remain the property of Donaghys Direct. 

Customers may not reproduce, copy, distribute, or use such content without written consent.